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Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link
Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 1994
Persistent link: https://www.econbiz.de/10000896544
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Moving forward in service quality research : measuring different customer expectation levels, comparing alternative scales, and examining the performance behavioral intentions link
Parasuraman, Ananthanarayanan; Zeithaml, Valarie A.; … - 1994
Persistent link: https://www.econbiz.de/10004254711
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Ten lessons for improving service quality : commentary
Berry, Leonard L.; Parasuraman, Ananthanarayanan; … - 1993
Persistent link: https://www.econbiz.de/10004372763
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Servqual : a multiple item scale for measuring customer perceptions of service quality
Parasuraman, Ananthanarayanan; Zeithaml, Valarie A.; … - 1986
Persistent link: https://www.econbiz.de/10004178627
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Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.; Berry, Leonard L.; Parasuraman, … - 1987
Persistent link: https://www.econbiz.de/10004730725