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Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
-
2002
Persistent link: https://www.econbiz.de/10001780781
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Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
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2003
Persistent link: https://www.econbiz.de/10001780962
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Antecedents of effective decision making : a cognitive approach
Riel, Allard C. R. van
;
Ouwersloot, Hans
;
Lemmink, Jos
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2003
Persistent link: https://www.econbiz.de/10001781011
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