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~isPartOf:"Service business"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Government document"
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Firm performance
Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
70
Service quality
70
Dienstleistungssektor
58
Service industry
58
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
44
Konsumentenverhalten
44
Innovation
22
Beschwerdemanagement
20
Complaint management
20
Satisfaction
17
Customer service
14
Innovation management
14
Innovationsmanagement
14
Kundenservice
14
Emotion
12
Services
12
Customer integration
10
Dienstleistung
10
Kundenintegration
10
Unternehmenserfolg
10
Lieferantenmanagement
9
Supplier relationship management
9
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Einzelhandel
8
Electronic Commerce
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Retail trade
8
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Social web
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South Korea
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Südkorea
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Article in journal
Aufsatzsammlung
Government document
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English
10
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Alonso-Almeida, María Mar del
1
Bagur-Femenías, Llorenç
1
Chen, Yun
1
Cho, Insu
1
Choi, Jeongil
1
Fernández-Pérez de la Lastra, Susana
1
He, Yuanqiong
1
Huang, Hui-Ling
1
Khang, Jeongwook
1
Lai, Kin Keung
1
Lee, Hong-hee
1
Lejpras, Anna
1
Llach, Josep
1
Lo, Sonia M.
1
Park, Heejun
1
Revuelto-Taboada, Lorenzo
1
Ribeiro Soriano, Domingo
1
Simón-Moya, Virginia
1
Sun, Hongyi
1
Sánchez-Gardey, Gonzalo
1
Trimi, Silvana
1
Yu, Yung-mok
1
Zhan, Jun
1
Zhang, Shun
1
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Service business
Journal of business research : JBR
30
The international journal of human resource management
18
The service industries journal
15
International journal of hospitality management
14
Management decision : MD
13
International journal of production economics
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Small business economics : an entrepreneurship journal
11
Strategic management journal
11
Cogent business & management
10
International business review : the official journal of the European International Business Academy
10
International journal of management reviews : IJMR
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of business ethics : JOBE
9
Journal of management & organization : JMO
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Business history
8
Business strategy and the environment
8
Journal of management : JOM
8
Journal of strategic marketing
8
The international journal of productivity and performance management : IJPPM
8
Corporate social responsibility and environmental management
7
Human resource management journal
7
Industrial and corporate change
7
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
7
International journal of the economics of business
7
Journal of world business : JWB
7
Advances in mergers and acquisitions
6
Applied economics
6
Applied economics letters
6
International journal of quality & reliability management
6
International small business journal : researching entrepreneurship
6
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
6
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
6
Technology analysis & strategic management
6
The international journal of productivity and performance management
6
The journal of corporate finance : contracting, governance and organization
6
Total quality management & business excellence
6
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
2
Are success and survival factors the same for social and business ventures?
Simón-Moya, Virginia
;
Revuelto-Taboada, Lorenzo
; …
- In:
Service business
6
(
2012
)
2
,
pp. 219-242
Persistent link: https://www.econbiz.de/10009534896
Saved in:
3
Moderating effects of the fit between service tangibilization and organizational performance
Khang, Jeongwook
;
Yu, Yung-mok
;
Lee, Hong-hee
- In:
Service business
8
(
2014
)
2
,
pp. 239-266
Persistent link: https://www.econbiz.de/10010351449
Saved in:
4
Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling
- In:
Service business
8
(
2014
)
2
,
pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
Saved in:
5
Organizational empowerment and service strategy in manufacturing
He, Yuanqiong
;
Sun, Hongyi
;
Lai, Kin Keung
;
Chen, Yun
- In:
Service business
9
(
2015
)
3
,
pp. 445-462
Persistent link: https://www.econbiz.de/10011386425
Saved in:
6
The impact of diversity of innovation channels on innovation performance in service firms
Cho, Insu
;
Park, Heejun
;
Choi, Jeongil
- In:
Service business
5
(
2011
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009535233
Saved in:
7
The influence of variability and strategy of service supply chains on performance
Lo, Sonia M.
- In:
Service business
10
(
2016
)
2
,
pp. 393-421
Persistent link: https://www.econbiz.de/10011722324
Saved in:
8
Determinants of export performance : differences between service and manufacturing SMEs
Lejpras, Anna
- In:
Service business
13
(
2019
)
1
,
pp. 171-198
Persistent link: https://www.econbiz.de/10011965890
Saved in:
9
The contingent impacts of dynamic service innovation capabilities on firm performance
Zhan, Jun
;
Zhang, Shun
;
Trimi, Silvana
- In:
Service business
17
(
2023
)
4
,
pp. 819-849
Persistent link: https://www.econbiz.de/10014504649
Saved in:
10
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Fernández-Pérez de la Lastra, Susana
; …
- In:
Service business
18
(
2024
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10014504714
Saved in:
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