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A support vector machine (SVM) approach to imbalanced datasets of customer responses : comparison with other customer response models
Kim, Gitae; Chae, Bongsug Kevin; Olson, David L. - In: Service business 7 (2013) 1, pp. 167-182
Persistent link: https://www.econbiz.de/10009728531
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Predicting direct marketing response in banking : comparison of class imbalance methods
Miguéis, Vera L.; Camanho, Ana Santos; Borges, José - In: Service business 11 (2017) 4, pp. 831-849
Persistent link: https://www.econbiz.de/10011915012
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
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Airline website loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Service business 7 (2013) 2, pp. 255-274
Persistent link: https://www.econbiz.de/10009760432
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi; Lin, Tyrone T.; Cheng, Pei-chu - In: Service business 7 (2013) 2, pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis; Gil-Pechuán, Ignacio; … - In: Service business 7 (2013) 4, pp. 603-622
Persistent link: https://www.econbiz.de/10010201134