//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Robots : planning and implemen...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Robot
8
Roboter
8
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
3
Konsumentenverhalten
3
Service robots
3
Artificial intelligence
2
Customer service
2
Innovation adoption
2
Innovationsakzeptanz
2
Kundenservice
2
Künstliche Intelligenz
2
Service robot
2
TOPSIS
2
Anthropomorphism
1
Behavioral intention
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Coffee shop
1
Complaint management
1
Coronavirus
1
Customer comfort
1
Dienstleistung
1
Dienstleistungssektor
1
Empathy
1
Experiential value
1
Front-office services
1
Gastronomie
1
Gender
1
Gerechtigkeit
1
Geschlecht
1
Großbritannien
1
Hospitality
1
Human-likeness
1
Humans-robots ratio
1
more ...
less ...
Online availability
All
Free
5
Undetermined
3
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Chiang, Ai-Hsuan
2
Alenyà, Guillem
1
Anaya-Sánchez, Rafael
1
Andriella, Antonio
1
Becker, Marc
1
Chou, Szu-Yu
1
Coll, Santiago Forgas
1
Dorofeev, Nikita
1
Huertas-Garcia, Ruben
1
Ivanov, Stanislav
1
Jeon, Hyeon Mo
1
Kim, Seon Hee
1
Lajante, Mathieu
1
Mahr, Dominik
1
Molinillo, Sebastian
1
Odekerken-Schröder, Gaby
1
Rejón-Guardia, Francisco
1
Remisch, David
1
Seyitoğlu, Faruk
1
Trimi, Silvana
1
Webster, Craig
1
Yoo, Se Ran
1
more ...
less ...
Published in...
All
Service business
International journal of production research
71
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
28
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Springer eBook Collection
16
Journal of retailing and consumer services
15
CESifo working papers
13
Journal of service management
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
RIETI discussion paper series
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Coll, Santiago Forgas
;
Huertas-Garcia, Ruben
; …
- In:
Service business
16
(
2022
)
2
,
pp. 359-389
Persistent link: https://www.econbiz.de/10013273624
Saved in:
2
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
3
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
4
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
5
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
6
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
7
Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the service delivery system
Ivanov, Stanislav
;
Webster, Craig
;
Seyitoğlu, Faruk
- In:
Service business
17
(
2023
)
1
,
pp. 195-231
Persistent link: https://www.econbiz.de/10014282889
Saved in:
8
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->