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The effects of gender and personality of robot assistants on customers’ acceptance of their service
Coll, Santiago Forgas; Huertas-Garcia, Ruben; … - In: Service business 16 (2022) 2, pp. 359-389
Persistent link: https://www.econbiz.de/10013273624
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Impacts of service robots on service quality
Chiang, Ai-Hsuan; Trimi, Silvana - In: Service business 14 (2020) 3, pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
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Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan; Chou, Szu-Yu - In: Service business 17 (2023) 4, pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
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The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee; Yoo, Se Ran; Jeon, Hyeon Mo - In: Service business 16 (2022) 3, pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
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Customer comfort during service robot interactions
Becker, Marc; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Service business 17 (2023) 1, pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian; Rejón-Guardia, Francisco; … - In: Service business 17 (2023) 1, pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
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Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the service delivery system
Ivanov, Stanislav; Webster, Craig; Seyitoğlu, Faruk - In: Service business 17 (2023) 1, pp. 195-231
Persistent link: https://www.econbiz.de/10014282889
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973