Impacts of service robots on service quality
Year of publication: |
2020
|
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Authors: | Chiang, Ai-Hsuan ; Trimi, Silvana |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 14.2020, 3, p. 439-459
|
Subject: | Service quality | Service robot | Artificial intelligence | TOPSIS | Importance-performance analysis | Dienstleistungsqualität | Roboter | Robot | Künstliche Intelligenz | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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