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Creative service business and regional performance : evidence for the European regions
Boix, Rafael; Miguel, Blanca de; Hervas-Oliver, Jose-Luis - In: Service business 7 (2013) 3, pp. 381-398
Persistent link: https://www.econbiz.de/10009776976
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Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanhoo; Jang, Sungha; Johnson, Jennifer Wiggins; … - In: Service business 13 (2019) 2, pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
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Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
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The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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Shaping innovation in European knowledge-intensive business services
Hipp, Christiane; Gallego, Jorge; Rubalcaba-Bermejo, Luis - In: Service business 9 (2015) 1, pp. 41-55
Persistent link: https://www.econbiz.de/10011296100
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The role of ethnicity in domestic intercultural service encounters
Hamid Rizal; Jeng, Don Jyh-Fu; Chang, Hsin Hsin - In: Service business 10 (2016) 2, pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
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The influence of variability and strategy of service supply chains on performance
Lo, Sonia M. - In: Service business 10 (2016) 2, pp. 393-421
Persistent link: https://www.econbiz.de/10011722324
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Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung; Jeon, Hongseok; Lee, Hakyeon - In: Service business 10 (2016) 3, pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
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Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 10 (2016) 3, pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
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A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.; Widagdo, J.; Lin, Y. S.; Yang, H. L.; … - In: Service business 10 (2016) 4, pp. 867-916
Persistent link: https://www.econbiz.de/10011722444