//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service selecting approach bas...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
61
Customer satisfaction
60
Beziehungsmarketing
45
Relationship marketing
43
Consumer behaviour
37
Konsumentenverhalten
37
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
16
Service industry
16
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Confidence
6
Customer loyalty
6
E-commerce
6
Electronic Commerce
6
Justice
6
Service recovery
6
Services
6
Social Web
6
Social web
6
South Korea
6
more ...
less ...
Online availability
All
Undetermined
109
Free
4
Type of publication
All
Article
113
Type of publication (narrower categories)
All
Article in journal
111
Aufsatz in Zeitschrift
111
Case study
1
Fallstudie
1
Language
All
English
113
Author
All
Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Jeng, Don Jyh-Fu
3
Chang, Hsin Hsin
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Hong, Kwan Soo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
To, W. M.
2
Trimi, Silvana
2
Yagil, Dana
2
Yang, Heng-Li
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Alonso-Almeida, MarÃa Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Bagur-FemenÃas, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
Biswas, A.
1
Bloemer, Johanna M.
1
Byun, Won Ki
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
more ...
less ...
Published in...
All
Service business
International journal of hospitality management
413
Journal of retailing and consumer services
335
The service industries journal
304
Journal of business research : JBR
273
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
198
NBER working paper series
194
International journal of production research
179
Auditing : a journal of practice & theory
176
International journal of productivity and quality management : IJPQM
171
Journal of air transport management
171
NBER Working Paper
171
International journal of contemporary hospitality management
167
International journal of services and operations management
149
International journal of quality & reliability management
142
Services marketing quarterly
142
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
136
Journal of Services Marketing
130
Journal of travel and tourism marketing
128
Tourism management : research, policies, practice
127
International journal of business information systems : IJBIS
124
International journal of production economics
119
International journal of quality and service sciences
115
Cogent business & management
110
European journal of operational research : EJOR
105
Journal of service research : JSR
104
Health care management review : HCM review
103
SpringerLink / Bücher
97
Total quality management & business excellence
97
Journal of service management
95
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
International journal of logistics systems and management
87
International journal of services, economics and management
86
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
more ...
less ...
Source
All
ECONIS (ZBW)
111
OLC EcoSci
2
Showing
1
-
10
of
113
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
3
A comparative analysis of electronic service quality in the online open market and social commerce : the case of Korean young adults
Choi, Sukbong
;
Kim, Jin Min
- In:
Service business
12
(
2018
)
2
,
pp. 403-433
Persistent link: https://www.econbiz.de/10011915085
Saved in:
4
The economics of professional services : lemon markets, credence goods, and C2C information sharing
D'Andria, Diego
- In:
Service business
7
(
2013
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009728585
Saved in:
5
Innovation and imitation effects in Metaverse service adoption
Lee, Sang-gun
;
Trimi, Silvana
;
Byun, Won Ki
;
Kang, Mincheol
- In:
Service business
5
(
2011
)
2
,
pp. 155-172
Persistent link: https://www.econbiz.de/10009535241
Saved in:
6
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
7
The evaluation factors of adopting SoLoMo services : the hybrid fuzzy MCDM approach
Yang, Heng-Li
;
Lin, Shiang-Lin
- In:
Service business
11
(
2017
)
3
,
pp. 601-629
Persistent link: https://www.econbiz.de/10011736234
Saved in:
8
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
9
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
10
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->