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A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub; Bideh, Alireza Ziaei - In: Service business 8 (2014) 2, pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; … - In: Service business 17 (2023) 1, pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
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User psychological states and enterprise information systems adoption : evidence from the United States, Zimbabwe, South Korea, and Paraguay
Lee, Sang-Heui; Fogliasso, Christine E.; Jung, Seunghye; … - In: Service business 17 (2023) 2, pp. 477-497
Persistent link: https://www.econbiz.de/10014333825
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Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan - In: Service business 10 (2016) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
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Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Service business 11 (2017) 2, pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
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A service analytic approach to studying patient no-shows
Nasir, Murtaza; Summerfield, Nichalin; Dag, Ali; … - In: Service business 14 (2020) 2, pp. 287-313
Persistent link: https://www.econbiz.de/10012304248
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10009760429