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Beziehungsmarketing
84
Relationship marketing
80
Kundenzufriedenheit
46
Customer satisfaction
44
Dienstleistungsqualität
44
Consumer behaviour
42
Konsumentenverhalten
42
Service quality
42
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
11
Satisfaction
11
Supplier relationship management
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Social Web
9
Social web
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Kundenservice
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Online-Handel
7
Service industry
7
E-commerce
6
Einzelhandel
6
Electronic Commerce
6
Gesundheitswesen
6
Health care system
6
Online retailing
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
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84
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Article
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84
Aufsatz in Zeitschrift
84
Case study
1
Fallstudie
1
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English
88
Author
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Le Nguyen Hau
5
Lee, Donhee
3
Pham Ngoc Thuy
3
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Davoud Nikbin
2
Fandos-Roig, Juan Carlos
2
Forgas-Coll, Santiago
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Ishak Ismail
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Chia-chi
2
Lee, Gyehee
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Sánchez-García, Javier
2
Tsai, Ching-Yi Daphne
2
Wang, Chih-wei
2
Wu, Shih-Hao
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
1
Becker, Marc
1
Bideh, Alireza Ziaei
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Bigné Alcañiz, J. Enrique
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
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Published in...
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Service business
Journal of business research : JBR
744
Journal of retailing and consumer services
618
Industrial marketing management : the international journal for industrial and high-tech firms
419
International journal of hospitality management
331
SpringerLink / Bücher
290
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
203
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
182
International journal of electronic customer relationship management : IJECRM
154
International journal of production research
151
Tourism management : research, policies, practice
145
Cogent business & management
132
Journal of travel and tourism marketing
131
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
International journal of contemporary hospitality management
126
Journal of marketing
126
Asia Pacific journal of marketing and logistics
124
Journal of hospitality marketing & management
121
International journal of business information systems : IJBIS
120
International journal of production economics
120
Technological forecasting & social change : an international journal
120
Gabler Edition Wissenschaft
119
Journal of service research : JSR
117
The journal of product & brand management
116
European journal of marketing : EJM
114
Journal of service management
112
European journal of operational research : EJOR
111
European Journal of Marketing
110
Journal of retailing
110
Marketing intelligence & planning
110
Psychology & marketing
109
The journal of brand management : an international journal
109
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Services marketing quarterly
96
Journal of marketing management : MM
94
The international journal of bank marketing : IJBM
91
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ECONIS (ZBW)
84
OLC EcoSci
4
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1
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub
;
Bideh, Alireza Ziaei
- In:
Service business
8
(
2014
)
2
,
pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
Saved in:
2
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
3
User psychological states and enterprise information systems adoption : evidence from the United States, Zimbabwe, South Korea, and Paraguay
Lee, Sang-Heui
;
Fogliasso, Christine E.
;
Jung, Seunghye
; …
- In:
Service business
17
(
2023
)
2
,
pp. 477-497
Persistent link: https://www.econbiz.de/10014333825
Saved in:
4
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
Saved in:
5
Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Service business
11
(
2017
)
2
,
pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
Saved in:
6
A service analytic approach to studying patient no-shows
Nasir, Murtaza
;
Summerfield, Nichalin
;
Dag, Ali
; …
- In:
Service business
14
(
2020
)
2
,
pp. 287-313
Persistent link: https://www.econbiz.de/10012304248
Saved in:
7
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
8
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
9
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
10
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
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