Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer Orientation and Sme e...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
80
Relationship marketing
80
Customer satisfaction
42
Dienstleistungsqualität
42
Kundenzufriedenheit
42
Service quality
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
11
Satisfaction
11
Supplier relationship management
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Kundenservice
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Dienstleistungssektor
7
Kundenwert
7
Service industry
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
more ...
less ...
Online availability
All
Undetermined
78
Free
4
Type of publication
All
Article
82
Type of publication (narrower categories)
All
Article in journal
82
Aufsatz in Zeitschrift
82
Case study
1
Fallstudie
1
Language
All
English
82
Author
All
Le Nguyen Hau
5
Lee, Donhee
3
Pham Ngoc Thuy
3
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Tsai, Ching-Yi Daphne
2
Wu, Shih-Hao
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Centeno, Edgar
1
Chang, Hsin Hsin
1
Chen, Han
1
Chen, I. Fei
1
Chen, Ja-Shen
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yu Hsin
1
Chen, Yuan
1
Cheng, Lai-yu
1
more ...
less ...
Published in...
All
Service business
Journal of business research : JBR
872
Journal of retailing and consumer services
587
Industrial marketing management : the international journal for industrial and high-tech firms
518
SpringerLink / Bücher
308
International journal of hospitality management
294
The journal of services marketing
229
The journal of business & industrial marketing
227
The service industries journal
204
Journal of the Academy of Marketing Science
197
Journal of strategic marketing
194
International journal of electronic customer relationship management : IJECRM
144
Strategic management journal
143
Cogent business & management
135
International journal of contemporary hospitality management
128
Journal of marketing
126
Gabler Edition Wissenschaft
122
Tourism management : research, policies, practice
122
Journal of travel and tourism marketing
120
Journal of service research : JSR
118
Journal of hospitality marketing & management
117
International journal of production economics
116
Journal of service management
113
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
109
Journal of retailing
109
Marketing intelligence & planning
109
The journal of brand management : an international journal
108
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
103
Journal of business ethics : JOBE
101
European journal of marketing : EJM
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
Technological forecasting & social change : an international journal
98
Services marketing quarterly
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
95
Journal of marketing management : MM
89
The international journal of bank marketing : IJBM
85
IMF Working Papers
83
IMF Staff Country Reports
81
more ...
less ...
Source
All
ECONIS (ZBW)
82
Showing
1
-
10
of
82
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
2
Balancing in-house and outsourced logistics services : effects on supply chain agility and firm performance
Hwang, Taewon
;
Kim, Sung-tae
- In:
Service business
13
(
2019
)
3
,
pp. 531-556
Persistent link: https://www.econbiz.de/10012124357
Saved in:
3
Contingent effects of firm and employee reputations on professional advice adoption
Kang, Eugene Soon Lee
;
Lam, Shun Yin
- In:
Service business
11
(
2017
)
2
,
pp. 345-373
Persistent link: https://www.econbiz.de/10011732375
Saved in:
4
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
5
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
6
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
7
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
8
Airline website loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago
;
Palau i Saumell, Ramon
; …
- In:
Service business
7
(
2013
)
2
,
pp. 255-274
Persistent link: https://www.econbiz.de/10009760432
Saved in:
9
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
10
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
