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Dienstleistungssektor
58
Service industry
58
Innovation
19
Dienstleistungsqualität
15
Service quality
15
Innovation management
14
Innovationsmanagement
14
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11
Customer satisfaction
10
Firm performance
10
Kundenzufriedenheit
10
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9
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7
Relationship marketing
7
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6
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3
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Le Nguyen Hau
3
Pham Ngoc Thuy
3
Cho, Insu
2
Lee, Donhee
2
Lee, Sang M.
2
Park, Heejun
2
Trimi, Silvana
2
Ahn, Jinwoo
1
AlEssa, Hanan S.
1
Alba, Martin Federico
1
Alonso-Almeida, María Mar del
1
Asikainen, Anna-Leena
1
Bagur-Femenías, Llorenç
1
Baptista, Cristina Sales
1
Benedettini, Ornella
1
Boix, Rafael
1
Botella-Carrubí, Dolores
1
Calisto, Maria de Lurdes
1
Chang, Hsin Hsin
1
Chen, Yun
1
Chen, Zhang-Yu-Jing
1
Cheng, Lai-yu
1
Choi, Jeongil
1
Choi, Kanghwa
1
Chou, Cindy Yunhsin
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Crevani, Lucia
1
Cáceres, Rafael
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D'Andria, Diego
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Echeveste, Inigo
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Ergene, Erim
1
Fernández-Pérez de la Lastra, Susana
1
Gallego, Jorge
1
Garcia Alvarez-Coque, José Maria
1
Geum, Youngjung
1
González-Cruz, Tomás Félix
1
Grijalvo, Mercedes
1
Guerrero Casas, Flor Ma.
1
Guzmán Cuevas, Joaquín J.
1
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Service business
NBER working paper series
404
Working paper / National Bureau of Economic Research, Inc.
356
NBER Working Paper
337
SpringerLink / Bücher
324
The service industries journal
268
Springer eBook Collection
218
Discussion paper / Centre for Economic Policy Research
203
Nachrichten für Aussenhandel : NfA ; Märkte, Trends, Geschäftschancen
193
Working Papers / eSocialSciences
136
Journal of economic literature
121
Enterprise & society : the international journal of business history
105
The journal of economic history
103
Edward Elgar E-Book Archive
101
Journal of business research : JBR
101
Monographien deutscher Wirtschaftsgebiete
94
Business history
92
The economic history review : a journal of economic and social history
92
Discussion papers / CEPR
91
Vierteljahrschrift für Sozial- und Wirtschaftsgeschichte : VSWG
89
Economic history working papers / LSE, Economic History Department
88
Explorations in economic history : EEH
86
The journal of services marketing
85
Journal of historical research in marketing
81
Jahrbuch für Wirtschaftsgeschichte
80
Discussion paper series / IZA
79
CESifo working papers
78
Wirtschafts- und Verwaltungsstudien mit besonderer Berücksichtigung Bayerns
78
Scandinavian economic history review
75
Working paper
70
MPRA Paper
67
Management & organizational history : MOH
67
Business history review
66
Discussion paper
66
Routledge explorations in economic history
66
Beiträge zur Kriegswirtschaft
63
Working paper series
59
International journal of production economics
58
Journal of service management
58
Springer eBook Collection / Economics and Finance
58
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ECONIS (ZBW)
58
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1
Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanhoo
;
Jang, Sungha
;
Johnson, Jennifer Wiggins
; …
- In:
Service business
13
(
2019
)
2
,
pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
Saved in:
2
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
3
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
4
Shaping innovation in European knowledge-intensive business services
Hipp, Christiane
;
Gallego, Jorge
;
Rubalcaba-Bermejo, Luis
- In:
Service business
9
(
2015
)
1
,
pp. 41-55
Persistent link: https://www.econbiz.de/10011296100
Saved in:
5
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
6
The influence of variability and strategy of service supply chains on performance
Lo, Sonia M.
- In:
Service business
10
(
2016
)
2
,
pp. 393-421
Persistent link: https://www.econbiz.de/10011722324
Saved in:
7
Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung
;
Jeon, Hongseok
;
Lee, Hakyeon
- In:
Service business
10
(
2016
)
3
,
pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
Saved in:
8
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
9
A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.
;
Widagdo, J.
;
Lin, Y. S.
;
Yang, H. L.
; …
- In:
Service business
10
(
2016
)
4
,
pp. 867-916
Persistent link: https://www.econbiz.de/10011722444
Saved in:
10
Open innovation and growth in IT sector
Asikainen, Anna-Leena
;
Mangiarotti, Giovanni
- In:
Service business
11
(
2017
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10011722449
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