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Dienstleistungssektor
61
Service industry
58
Innovation
19
Dienstleistungsqualität
18
Service quality
18
Innovation management
14
Innovationsmanagement
14
Kundenzufriedenheit
13
Customer satisfaction
12
Services
11
Firm performance
10
Unternehmenserfolg
10
Beziehungsmarketing
9
Dienstleistung
9
Business services
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Relationship marketing
8
Unternehmensdienstleistung
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Betriebliche Wertschöpfung
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Value creation
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Kundenintegration
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Lieferantenmanagement
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Consumer behaviour
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Dienstleistungsmanagement
4
EU countries
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KMU
4
Konsumentenverhalten
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Produktivität
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SME
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Service innovation
4
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4
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62
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65
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Le Nguyen Hau
3
Lee, Sang M.
3
Pham Ngoc Thuy
3
Boix, Rafael
2
Cheng, Lai-yu
2
Cho, Insu
2
Hervas-Oliver, Jose-Luis
2
Lee, Donhee
2
Park, Heejun
2
Patrakosol, Buraj
2
Trimi, Silvana
2
Wang, Chih-wei
2
Ahn, Jinwoo
1
AlEssa, Hanan S.
1
Alba, Martin Federico
1
Alonso-Almeida, María Mar del
1
Asikainen, Anna-Leena
1
Bagur-Femenías, Llorenç
1
Baptista, Cristina Sales
1
Benedettini, Ornella
1
Botella-Carrubí, Dolores
1
Calisto, Maria de Lurdes
1
Chang, Hsin Hsin
1
Chen, Yun
1
Chen, Zhang-Yu-Jing
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Cheng, Vincent
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Choi, Jeongil
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Choi, Kanghwa
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Chou, Cindy Yunhsin
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Crevani, Lucia
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Cáceres, Rafael
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D'Andria, Diego
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Dass, Mayukh
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De-Miguel-Molina, Blanca
1
Dorofeev, Nikita
1
Durugbo, Christopher M.
1
Echeveste, Inigo
1
Ergene, Erim
1
Fernández-Pérez de la Lastra, Susana
1
Gallego, Jorge
1
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Service business
The service industries journal
276
Journal of business research : JBR
197
SpringerLink / Bücher
192
International journal of production research
166
International journal of production economics
130
International journal of productivity and quality management : IJPQM
114
Journal of retailing and consumer services
106
The TQM journal : the international review of organizational improvement
93
The journal of services marketing
93
International journal of services and operations management
84
International journal of quality & reliability management
82
Total quality management & business excellence
80
International journal of hospitality management
76
Discussion paper series / IZA
69
International journal of six sigma and competitive advantage : IJSSCA
69
NBER working paper series
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
The international journal of human resource management
68
Industrial marketing management : the international journal for industrial and high-tech firms
65
Journal of service management
62
Springer eBook Collection
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
58
The international journal of productivity and performance management : IJPPM
58
Journal of service research : JSR
55
Working paper / National Bureau of Economic Research, Inc.
55
A Productivity Press book
53
Discussion paper / Centre for Economic Policy Research
53
NBER Working Paper
53
Journal of industrial engineering and management : JIEM
50
Technological forecasting & social change : an international journal
50
International journal of services technology and management
49
Discussion paper
46
Tourism management : research, policies, practice
46
European journal of operational research : EJOR
44
International journal of services and operations management : IJSOM
44
HMD : Praxis der Wirtschaftsinformatik
42
Europäische Hochschulschriften / 5
41
Journal of business ethics : JOBE
41
CESifo working papers
40
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ECONIS (ZBW)
62
OLC EcoSci
3
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1
Open innovation and growth in IT sector
Asikainen, Anna-Leena
;
Mangiarotti, Giovanni
- In:
Service business
11
(
2017
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10011722449
Saved in:
2
Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanhoo
;
Jang, Sungha
;
Johnson, Jennifer Wiggins
; …
- In:
Service business
13
(
2019
)
2
,
pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
Saved in:
3
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
4
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
5
Shaping innovation in European knowledge-intensive business services
Hipp, Christiane
;
Gallego, Jorge
;
Rubalcaba-Bermejo, Luis
- In:
Service business
9
(
2015
)
1
,
pp. 41-55
Persistent link: https://www.econbiz.de/10011296100
Saved in:
6
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
7
The influence of variability and strategy of service supply chains on performance
Lo, Sonia M.
- In:
Service business
10
(
2016
)
2
,
pp. 393-421
Persistent link: https://www.econbiz.de/10011722324
Saved in:
8
Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung
;
Jeon, Hongseok
;
Lee, Hakyeon
- In:
Service business
10
(
2016
)
3
,
pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
Saved in:
9
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
10
A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.
;
Widagdo, J.
;
Lin, Y. S.
;
Yang, H. L.
; …
- In:
Service business
10
(
2016
)
4
,
pp. 867-916
Persistent link: https://www.econbiz.de/10011722444
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