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An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10009760430
Cover Image
An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10010146461
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Self-service innovativeness scale : introduction, development, and validation of scale
Kaushik, Arun Kumar; Rahman, Zillur - In: Service business 10 (2016) 4, pp. 799-822
Persistent link: https://www.econbiz.de/10011722434