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A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
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The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc; Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Investigating a revised service transition concept
Benedettini, Ornella; Neely, Andy D. - In: Service business 12 (2018) 4, pp. 701-730
Persistent link: https://www.econbiz.de/10011919761
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Value network analysis for complex service systems : a case study on Taiwan’s mobile application services
Wang, Juite; Lai, Jung-Yu; Hsiao, Li-Chun - In: Service business 9 (2015) 3, pp. 381-407
Persistent link: https://www.econbiz.de/10011386392
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The economics of professional services : lemon markets, credence goods, and C2C information sharing
D'Andria, Diego - In: Service business 7 (2013) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10009728585
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The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
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Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling - In: Service business 8 (2014) 2, pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
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Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung; Jeon, Hongseok; Lee, Hakyeon - In: Service business 10 (2016) 3, pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
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Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-Jae - In: Service business 13 (2019) 1, pp. 51-74
Persistent link: https://www.econbiz.de/10011965824