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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Designing a tool for service-dominant strategies using action design research
Lüftenegger, Egon; Comuzzi, Marco; Grefen, Paul W. P. J. - In: Service business 11 (2017) 1, pp. 161-189
Persistent link: https://www.econbiz.de/10011722686
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A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.; Widagdo, J.; Lin, Y. S.; Yang, H. L.; … - In: Service business 10 (2016) 4, pp. 867-916
Persistent link: https://www.econbiz.de/10011722444
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Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-Jae - In: Service business 13 (2019) 1, pp. 51-74
Persistent link: https://www.econbiz.de/10011965824
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Value logics for service innovation : practice-driven implications for service-dominant logic
Lindhult, Erik; Chirumalla, Koteshwar; Oghazi, Pejvak; … - In: Service business 12 (2018) 3, pp. 457-481
Persistent link: https://www.econbiz.de/10011915104
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On the data-driven generation of new service idea : integrated approach of morphological analysis and text mining
Park, Mingyu; Geum, Youngjung - In: Service business 15 (2021) 3, pp. 539-561
Persistent link: https://www.econbiz.de/10012620128
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Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung; Jeon, Hongseok; Lee, Hakyeon - In: Service business 10 (2016) 3, pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
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Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling - In: Service business 8 (2014) 2, pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
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Connecting artificial intelligence to value creation in services : mechanism and implications
Kim, Minjun - In: Service business 17 (2023) 4, pp. 851-878
Persistent link: https://www.econbiz.de/10014504659