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Services marketing quarterly
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The influence of technology readiness on the evaluation of self-service technology attributes and resulting attitude toward technology usage
Elliott, Kevin M.
;
Meng, Juan
;
Hall, Mark
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10009671253
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Measuring Customers' Overall Satisfaction: A Multi-Attributes Assessment - Recognizing the drawbacks associated with the traditional approach of measuring customers' overall satisf...
Shin, Dooyoung
;
Elliott, Kevin M.
- In:
Services marketing quarterly
22
(
2001
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10007043777
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