Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...

1. Thirty Years of Research on Application of Technology in Tourism and Hospitality Industry: A Systematic Literature Review -- 2. Technology Application in Tourism in Asia -- 3. Technology Application in Tourism in Asia: Comprehensive Science Mapping Analysis -- 4. Technological Innovations in...

Dieses Handbuch liefert die theoretischen Grundlagen und praxisbezogenen Implikationen für die Digitale Transformation unserer Wirtschaft, unserer Produktion und Kundenbeziehungen und bietet damit ein solides Fundament für Praktiker und Wissenschaftler. Renommierte Autorinnen und Autoren aus...

Chapter 1 - Editorial Introduction.-1-Title: Teaching methodology courses in the context of entrepreneurship education -- 2- Measuring the Impact of Simulation-based Teaching on Entrepreneurial Skills of the MBA/DBA Students -- 3- Teaching Digital Marketing for Entrepreneurship -- 4- A Case...

1. Companies and Digital Transformations -- 2. Disruptive as Usual: A Manifesto for the Digital Age -- 3. Redescovering the Fundamentals of Value Creation -- 4. Competences and Capabilities for Digital Value Creation -- 5. Enterprise Renewal and Change Management -- 6. A Tool for the Boardroom:...

1: Implications of the token economy: A taxonomy and research agenda -- 2: Recovering from blockchain missteps and myths with coopetition -- 3: Finding the right balance–political and technical decentralization in the token economy -- 4: Cryptoeconomics: Designing effective incentives and...

Chapter 1: Introduction -- Chapter 2: The China Public Policy for Technology Creation -- Chapter 3: The Chinese National System of Innovation -- Chapter 4: The Iconic Case of Telecommunications -- Chapter 5: Companies of the Chinese Internet: The Only Potential Rival to Silicon Valley -- Chapter...

1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The...

Einführung -- Humorvolle Kommunikation: Humor aus kommunikationstheoretischer Perspektive -- Identifikation des psychologischen Wirkmechanismus von Humor in der persönlichen Kommunikation zwischen Anbieter und Konsument im Kontext von Service-Fehlern und Service-Recovery -- Analyse der...

1. Introduction -- 2. Concept, Relevance and Management of CX -- 3. Starting a Start-Up -- 4. Understanding The Outside World: Customers & The Surrounding Environment -- 5. Outside-In: Defining the CX-Centric Business DNA—The Why, How, and What of a Start-Up -- 6. Inside-Out: Testing,...