Kundenintegration und Individualisierung bei digitalen Dienstleistungsinnovationen – Entwicklung eines Methodenbaukastens und Strategietoolkits -- Digitale Transformation durch die Entwicklung datenbasierter Dienstleistungen – Erforschung von Transformationsmustern und Merkmalen...

Der Herausgeberband behandelt die Frage, wie sich Spezialisten und Experten in wissensintensiven Organisationen in Anbetracht von Herausforderungen wie Multirationalität, Digitalisierung, Ökonomisierung oder Wertewandel wirkungsvoll führen lassen. Das Fachbuch zeichnet ein differenziertes und...

1. Lower Forever -- 2. The OPEX Challenge -- 3. Supply Chain Development in Oil & Gas Industry -- 4. The Missing Pieces -- 5. 12 Modules for Supply Chain Transformation -- 6. When Culture Meets Transformation -- 7. Getting Started.

Part I: The Performative -- 1. Introduction -- 2. On Performativity -- Part II: The Enterprise -- 3. On Supply Ontology -- 4. On Quality Ontology -- Part III: The Performative Enterprise -- 5. The form of the Enterprise -- 6. The Post-Industrial Turn. .

Part I. Theoretical Basis -- Chapter 1. The Concept of a Comprehensive Management Approach -- Chapter 2. Stress Management and Resilience Building -- Part II. The Software Solution -- Chapter 3. The Concept of Excellence-Driven Self-Assessment -- Chapter 4. Impress Training Modules -- Part III....

In his book Kai Bulling proposes the systems constellation as an instrument for change agents. An innovative general model of the systems constellation as a management intervention is constructed that presents the method as a synergetic combination of functional elements. This creates a new...

Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...

1. The Digitalisation in Mobility Service Industry -- 2. Mobility and Demand in the current Literature discussion -- 3. Digital Mobility Business Concepts -- 4. Methodology of the Survey Based Expert Analyses -- 5. Empirical Findings from the Survey Based Expert Analyses -- 6. Scenario and Model...

Digital servitization barriers of medical technology firms: an exploratory study -- Drone-basedWarehouse Inventory Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application Possibilities of Artificial Intelligence in a Renewable...

Grundlagen und Bedeutung des Qualitätsmanagements für Non-Profit-Organisationen -- Konzeptionelle Grundlagen des Qualitätsmanagements für Non-Profit-Organisationen -- Messung der Qualität von Non-Profit-Leistungen -- Strategische Ausrichtung des Qualitätsmanagements für...