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Managing Agile Business Technology : The Business and Technology Relationship Model in Practice
Miller, David - 2022
Chapter 1. The Need to Change the Way we Work -- Chapter 2. Breaking Through -- Chapter 3. Active Management and Governance -- Chapter 4. Analysing the Real-World Landscape -- Chapter 5. The Automated Future -- Chapter 6. The BTRM as a Universal Business Management Framework.
Persistent link: https://www.econbiz.de/10012814773
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Humorvolle Kommunikation bei Serviceversagen : Eine empirische Analyse der Wirkung von Humor auf Konsumenten infolge aufgetretener Service-Fehler
Kobel, Sarah - 2020 - 1st ed. 2020.
Einführung -- Humorvolle Kommunikation: Humor aus kommunikationstheoretischer Perspektive -- Identifikation des psychologischen Wirkmechanismus von Humor in der persönlichen Kommunikation zwischen Anbieter und Konsument im Kontext von Service-Fehlern und Service-Recovery -- Analyse der...
Persistent link: https://www.econbiz.de/10012403306
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Humanoid Service Robots : Customer Expectations and Customer Responses
Merkle, Moritz - 2021 - 1st ed. 2021.
1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The...
Persistent link: https://www.econbiz.de/10012585307
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Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses
Christ-Brendemühl, Sonja - 2022
Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...
Persistent link: https://www.econbiz.de/10013270870
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The Digital Healthcare Revolution : Towards Patient Centricity with Digitization, Service Innovation and Value Co-creation
Toni, Martina; Mattia, Giovanni - 2022
Chapter 1: Introduction -- Chapter 2: Healthcare in the 4.0 Era of Digitization -- Chapter 3: One Digital Health.-Chapter 4: Value-Based Healthcare -- Chapter 5: Value Co-creation and Stakeholders’ Engagement -- Chapter 6: The Evolution to Patient Centricity -- Chapter 7: Patient Experience --...
Persistent link: https://www.econbiz.de/10013418844
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Continuous Innovation with DevOps : IT Management in the Age of Digitalization and Software-defined Business
Alt, Rainer; Auth, Gunnar; Kögler, Christoph - 2021 - 1st ed. 2021.
Chapter 1. Digital transformation and software-defined business -- Chapter 2. IT management in the digital world -- Chapter 3. Innovation-oriented IT management with DevOps -- Chapter 4. DevOps for continuous innovation at T‑Systems MMS -- Chapter 5. Learnings for continuous innovation.
Persistent link: https://www.econbiz.de/10012519932
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Risks, Relationships and Success Factors in IT Outsourcing : A Study in Large Companies
Hodosi, Georg; Rusu, Lazar - 2019
This book addresses the buying organizations' perspective on risks, relationships and success factors for accomplishing a successful IT Outsourcing (ITO). Today’s landscape in ITO is complex and these perspectives are important in ITO and therefore there is still a need for it to be further...
Persistent link: https://www.econbiz.de/10012396154
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Information Systems Outsourcing : The Era of Digital Transformation
Hirschheim, Rudy (ed.); Heinzl, Armin (ed.);  … - 2020 - 5th ed. 2020.
Introduction: Riding the Waves of Outsourcing Change in the Era of Digital Transformation -- Part I: Emergent Sourcing Challenges -- Part II: Mastering Innovation Through Outsourcing -- Part III: Leveraging the Value of Offshoring -- Part IV: Adopting and Innovating Cloud Services -- Part V:...
Persistent link: https://www.econbiz.de/10012399528
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Cloud-Services aus der Geschäftsperspektive
Krcmar, Helmut (ed.); Leimeister, Jan Marco (ed.);  … - 2016
Dieses Buch zum Projekt Value4Cloud betrachtet das Cloud-Computing aus der Perspektive von Unternehmen. Die Autoren … Wissenschaftlichen Zentrums für Informationstechnik-Gestaltung der Universität Kassel. Prof. Dr. Alexander Roßnagel ist … Direktor des Wissenschaftlichen Zentrums für Informationstechnik-Gestaltung. Prof. Dr. Ali Sunyaev ist Professor für …
Persistent link: https://www.econbiz.de/10013418837
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From Industry 4.0 to Quality 4.0 : An Innovative TQM Guide for Sustainable Digital Age Businesses
Ibidapo, Timothy Adesanya - 2022
1. Genealogy of Quality -- 2. Quality Overview -- 3. Managing Quality -- 4. Quality Management Trends -- 5. Basics of Quality -- 6. Quality Teamwork -- 7. Economics of Quality -- 8. Process Management -- 9. The Dictates of Quality -- 10. People Involvement -- 11. Quality Tools and Techniques --...
Persistent link: https://www.econbiz.de/10013275878