Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...

1. The Digitalisation in Mobility Service Industry -- 2. Mobility and Demand in the current Literature discussion -- 3. Digital Mobility Business Concepts -- 4. Methodology of the Survey Based Expert Analyses -- 5. Empirical Findings from the Survey Based Expert Analyses -- 6. Scenario and Model...

Digital servitization barriers of medical technology firms: an exploratory study -- Drone-basedWarehouse Inventory Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application Possibilities of Artificial Intelligence in a Renewable...

Einleitung -- Competitive Intelligence -- Grundlagen des Lebensmittelhandels -- Marktanalyse des Kochboxen-Markts -- Wettbewerbsanalyse -- Ableitung möglicher Strategien -- Konzeption geeigneter CI-Produkte für Marley Spoon -- Vorstellung der CI-Produkte -- Gain und Pain Points der Use Cases...

Einleitung -- Digitalisierung der Dienstleistungserbringung -- Serviceroboter zur Digitalisierung von Dienstleistungen -- Implikationen von Servicerobotern: Chancen, Herausforderungen und Handlungsempfehlungen -- Zusammenfassung und Ausblick.

Part 1: Introduction -- Chapter 1: The Question of Africa’s Economic Sectors and Development -- Part 2: Agriculture Sector -- Chapter 2: The African Cotton Sector: Old and New Conundrums -- Chapter 3: The Political Economy of Fisheries Reform in Senegal -- Chapter 4: Are large scale land...

Supply Chain Coordination of Loss-averse Retailer for Fresh Produce with Option Contracts -- Research on the Innovation Mechanism of Enterprise Business Model in the Internet Environment -- Cooperation strategy of intellectual property securitization in supply chain from risk perspective -- The...

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...