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Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus; Sharma, Piyush; Hosie, Peter J. - In: The journal of services marketing 29 (2015) 5, pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
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Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.; Klaus, Philipp - In: The journal of services marketing 36 (2022) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
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Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena; Thakur, Ramendra; Riggs, John; Altobello, … - In: The journal of services marketing 36 (2022) 5, pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: The journal of services marketing 29 (2015) 3, pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
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The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole; Holloway, Betsy Bugg; Hansen, John D. - In: The journal of services marketing 30 (2016) 1, pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
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Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G. - In: The journal of services marketing 30 (2016) 5, pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
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Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595