Während im Produktbereich die Innovationsforschung bereits seit Jahren etabliert ist, blieb der Dienstleistungssektor weitgehend außen vor. Aber wie innovieren Dienstleistungsunternehmen? Welche Faktoren sind erfolgsentscheidend und welche Rolle spielt der Dienstleistungsanteil einer...

Die digitale Revolution lässt innovative Geschäftsmodelle im E-Commerce entstehen, welche die Erwartungen der Kunden an Produktverfügbarkeit, Preistransparenz, Service und Beratung nachhaltig verändern. Für Unternehmen, die ihr Geschäftsmodell auf die veränderten Kundenanforderungen...

Online-Handel - digitale Revolution und Evolution -- New Online-Retailing - Was ist das eigentlich genau? -- Web-Exzellenz - 8 S-Erfolgsfaktoren im Online-Handel -- Best Practices für Web-Exzellenz im Online-Handel -- Risk-Benefit und Transformation im Online-Handel.

Online Retailing in Transition - Revolution, not Evolution -- New Online Retailing - What Does It Mean? -- Eight Success Factors in New Online Retailing -- Best Practices in New Online Retailing -- Risks and Benefits of New Online Retailing

Introduction: The Knowledge Ladder 4.0 - Value Creation in the Digitally Enabled Economy -- Part I: Digitally Enabled Enrichment of Resources to Leverage Human Performance -- Part II: Collaboration and Networking -- Part III: Leading and Learning 4.0 -- Part IV: New Forms of Knowledge-intensive...

From driverless cars to pilotless planes, many functions that have previously required human labor can now be performed using artificial intelligence. For businesses, this use of AI results in reduced labor costs and, even more important, creating a competitive advantage. How does one look at...

This book provides an extensive, up-to-date overview of the ways in which information and communication technologies (ICTs) can be used to develop tourism and hospitality. The coverage encompasses a wide variety of topics within the field, including virtual reality, sharing economy and...

This book broadens the research on the underworld of precarious and not-represented workers, through a selection of original case studies from across the globe written by leading experts. The book unveils the working conditions affecting this vast labour force that is so important to capital...

This new Edition of Electronic Commerce is a complete update of the leading graduate level/advanced undergraduate level textbook on the subject. Electronic commerce (EC) describes the manner in which transactions take place over electronic networks, mostly the Internet. It is the process of...