This volume addresses advanced DEA methodology and techniques developed for modeling unique new performance evaluation issues. Many numerical examples, real management cases and verbal descriptions make it very valuable for researchers and practitioners.

Hugely relevant in today's world of healthcare performance management, this comprehensive work applies the analytical framework of Data Envelopment Analysis methodology to provide health care administrators with specific tools for performance evaluation. Most important, the book provides health...

Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

This book offers new transparent views and step-by-step methods for performance evaluation of a set of units using Data Envelopment Analysis (DEA). The book has twelve practical chapters. Elementary concepts and definitions are gradually built in Chapters 1-6 based upon four examples of one...

This is the first book to fully introduce a newly developed distance friction minimization (DFM) model, which is one of the new efficiency improvement projection approaches in data envelopment analysis (DEA). The DFM model can produce a most effective solution in efficiency improvement...

Einführung -- Zunehmender Effizienzdruck im Marketing - Doing more with less -- Konzeptionelle und theoretische Grundlagen der Effizienzanalyse -- Begrifflich-konzeptionelle Grundlagen der Effizienzanalyse -- Allgemeine theoretische Fundierung der Effizienzanalyse -- Konzeptualisierung der...

Section I: Methods -- Chapter 1 Evaluation of Performance in Health Care -- Chapter 2 Performance Measurement Using Data Envelopment Analysis (DEA) -- Chapter 3 Returns To Scale Models -- Chapter 4 Weight Restricted (Multiplier) Models -- Chapter 5 Non-Oriented and Measure Specific Models --...

Chapter 1: Data Envelopment Analysis -- Chapter 2: Envelopment DEA Models -- Chapter 3: Multiplier DEA Model -- Chapter 4: DEA Cross Efficiency -- Chapter 5: Slack-Based DEA Models -- Chapter 6: Measure-Specific DEA Models.- Chapter 7: Non-radical DEA Models and DEA with Preference -- Chapter 8:...