Preparing for Calls -- Making a Call -- Leaving a Message with the Switchboard Operator -- Voicemail and Answering Machines -- Receiving Calls -- Finding Out About Another Company, Giving Information About Your Company -- Chasing -- Dealing with Difficult Callers and Unhelpful Staff -- Improving...

Email Addresses -- Subject Lines -- Initial Salutations -- Introductions and Final Salutations -- Making Requests -- Replying to Requests -- Chasing and Being Chased -- Reviewing Documents -- Ensuring Better Communication By Using a Soft Approach -- Recognizing Level of Formality -- Punctuation...

Arranging A Meeting Via Email -- Preparing for a Meeting -- Using English Before, During, and After a Meeting or Negotiation -- How to Meet Key People at Networking Events and Trade Fairs -- Managing and Participating in a Face-to-Face Meeting -- Meetings Via Conference Call and Video Call --...

This comprehensive study provides a perceptive portrait of workplace employment relations in Britain and France using comparable data from two large-scale surveys: the British Workplace Employment Relations Survey (WERS) and the French Enquête Relations Professionnelles et Négociations...

Forschungsstand zum Wissenserwerb bei Studierenden -- Theoretische Modellierung des Erwerbs und der Veränderung des betriebswirtschaftlichen Wissens -- Empirische Studie und Testinstrumente zur Messung der Wissensveränderung -- Entwicklung eines Mehrebenenstrukturgleichungsansatzes für...

Die Autorin zeigt in dieser Längsschnittanalyse auf, dass der Übergang in die Rente generell mit einer positiven Chance, sportlich aktiv zu sein, einhergeht. Dieser positive Effekt kann sowohl für Frauen und Männer, als auch stratifiziert nach den sozioökonomischen Schichten (SES)...

This insightful new study explores an emerging and growing interest in Sociology and Organization Studies which concerns the meanings and experiences of ‘dirty’ work. Based on a unique study of male street cleaners, refuse collectors, graffiti removers and butchers, and drawing on Bourdieu...

Winner of The Deutscher Memorial Prize 2004. In a completely reworked edition of his classic (1991) volume, Michael A. Lebowitz explores the implications of the book on wage-labour that Marx originally intended to write. Focusing upon critical assumptions in Capital that were to be removed in...

The Importance and Characteristics of a Good Presentation -- Learning from Other People's Presentations -- Your Audience and Preparing Them for Your Presentation -- Preparing a Script -- Preparing Your Slides -- How to Reduce the Amount of Text and Number of Characters -- Using Bullets -- Using...

Part I. Structure and Content of a Manual -- Title, Table of Contents, About, Introduction, Product Overview, What's in the Box -- Key Features -- Installation: Getting Started -- Instructions: Procedures -- Troubleshooting -- Warnings and Recommendations -- Updates, Warranty, Contact Details --...