The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service … Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science …, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of …

patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare … service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential … characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals …

Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and … manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the … integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects …

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The … poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which … provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction …

development. Bringing together a range of expert contributions the book analyses the role of services and service industries in … leading researchers from a range of disciplines explore how service industries, service firms and service activities are at … and Japan, providing a detailed insight into how the crucial role of service industry activity has often been ignored in …

This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating … their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up … service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing …

services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across … for instructors, researchers, and students to understand the service dynamics occurring in these countries. It serves as …Service experience and co-creation -- Service branding and Servicescapes -- Transformative services …