health care goes well beyond financial and efficiently issues directly to matters of life and death. Health Care Benchmarking … care administrators with specific benchmarking tools for performance evaluation. Most important, the book provides health …

Envelopment Analysis -- Chapter 10: Super Efficiency -- Chapter 11: Sensitivity Analysis -- Chapter 12: Benchmarking Models … Analysis (DEA) as a data analysis tool for multiple-measure performance evaluation and benchmarking. The focus of performance … evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a …

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization … performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service …Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to …