companies, are the data basis for this measurement. Using the developed audit quality metric, the second goal of this study is …

This book provides a comprehensive introduction to travel marketing, tourism economics and the airline product. At the …’ curiosity. Yet, it presents tourism and airline issues in a concise, yet accessible manner. This will allow prospective tourism …

This book presents an original empirical investigation of the market structure of airline city pair markets, shedding … new light on the workings of competitive processes between firms. Examining a cross-section of US airline city pairs …, Tabacco proposes for the first time that the industry can be understood as a natural oligopoly, each airline market being …

combined to push the industry into a perfect storm. Airline industry profitability has been an elusive goal for several decades … airline business model, successful during the 1980s and 1990s, is now sustainable in a market crowded by low-cost carriers …

This book reveals how leadership evolves through the story of the American airline industry across the 20th century …

den Innovationsprozess -- Instrumente und Methoden -- Kundenzufriedenheit und Kundenwert -- Messung von … - Beschwerdemanagement - Messung der Kundenzufriedenheit - Kundenorientierte Produktentwicklung - Instrumente der Kundenbindung … Zusammenhang zwischen Produktqualität, Kundenzufriedenheit und Untemehmenserfolg -- Kundenloyalität kritisch betrachtet …

Kundenzufriedenheit und Kundenbindung erreicht, erhalten konkrete Hilfestellungen. …