This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses...

This book presents the foundations for the future of tourism in a structured and detailed format. The who-is-who of tourism intelligence has collaborated to present a definitive blueprint for tourism reflecting the role of science, market institutions, and governance in its innovation and...

This book answers the question of how soft factors such as corporate cultures and individual and corporate values can be transparently steered. With its C4 management tool and reflecting the seven driving forces of corporate culture, the Values Cockpit is a powerful solution designed to steer...

‘I am happy and proud to see Nordic scholars playing a central role in advancing state-of-the-art knowledge in this important area of management and organization research. A must-read for all interested in Nordic mergers and acquisitions.’ Eero Vaara, Professor, Aalto University, Finland...

‘Wellness is a major economic trend of our time. Anttiroiko highlights key dimensions of wellness-oriented policy and reveals empirical cases that illustrate how local governments can profit from wellness strategies. This book should be read by students, experts and public managers looking to...

This book examines survey data to consider the extent to which public support for immigration, international trade, and foreign direct investment exists in a cohort of 38 heterogeneous countries. With economic globalization shaping daily life, understanding the determinants of public opinion is...

Mareike Schad examines how redistributive policy measures influence intergenerational income mobility, taking into account various facets of the parent-child connection. In the first part, the author investigates the impact of education and education policy on income mobility both theoretically...

This edited volume highlights the use and practice of values in Organization Development (OD). It addresses how those values have changed over time, how they are expressed in OD’s approach to consulting, the process of making value-based decisions, and how to deal with value dilemmas and value...

Eine gemeinsame Wertebasis stellt in transnationalen Unternehmen eine wichtige Ressource zur Steuerung der internen Zusammenarbeit dar. Annika Elsner erläutert konkrete Wirkungspotenziale von Werten und ihre Bedeutung als Schlüsselfaktor in der transnationalen Unternehmensführung. Die Autorin...

Im Wettbewerb um Vertrauen und Ansehen kommt einer werteorientierten Kommunikationskultur eine wichtige Bedeutung zu. Die große Herausforderung für Unternehmen besteht darin, die gewünschten Werte ihren Mitarbeitern auch vermitteln zu können. Vor diesem Hintergrund untersucht Philipp...