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Exploring mobile application customer loyalty : the moderating effect of use contexts
Chang, Chiao-Chen - In: Telecommunications policy : the international journal … 39 (2015) 8, pp. 678-690
Persistent link: https://www.econbiz.de/10011496016
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Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa; Pérez Amaral, Teodosio; Gijón, … - In: Telecommunications policy : the international journal … 40 (2016) 8, pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
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The effects of lower mobile termination rates in South Africa
Hawthorne, Ryan - In: Telecommunications policy : the international journal … 42 (2018) 5, pp. 374-385
Persistent link: https://www.econbiz.de/10012010306
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Two-level model of customer retention in the US mobile telecommunications service market
Seo, Dong Back; Ranganathan, C.; Babad, Yair - In: Telecommunications policy : the international journal … 32 (2008) 3/4, pp. 182-196
Persistent link: https://www.econbiz.de/10003698652
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Satisfaction of individual mobile phone users in Spain
Gijón, Covadonga; Garín-Muñoz, Teresa; Pérez … - In: Telecommunications policy : the international journal … 37 (2013) 10, pp. 940-954
Persistent link: https://www.econbiz.de/10010353748
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Switching mobile operators : evidence about consumers' behavior from a longitudinal survey
García-Mariñoso, Begoña; Suárez, David - In: Telecommunications policy : the international journal … 43 (2019) 5, pp. 426-433
Persistent link: https://www.econbiz.de/10012201064
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Satisfaction of business customers with mobile phone and internet services in Spain
Suárez, David; García-Mariñoso, Begoña; Santos, Iván - In: Telecommunications policy : the international journal … 40 (2016) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10011620814
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Who is (not) convinced to withdraw a contract termination announcement? : A discriminant analysis of mobile communications customers in Germany
Gerpott, Torsten J.; Ahmadi, Nima; Weimar, Daniel - In: Telecommunications policy : the international journal … 39 (2015) 1, pp. 38-52
Persistent link: https://www.econbiz.de/10011336608
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How value and trust influence loyalty in wireless telecommunications industry
Karjaluoto, Heikki; Jayawardhena, Chanaka; Leppäniemi, … - In: Telecommunications policy : the international journal … 36 (2012) 8, pp. 636-649
Persistent link: https://www.econbiz.de/10009659300
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Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market
Gerpott, Torsten J.; Rams, Wolfgang; Schindler, Andreas - In: Telecommunications policy : the international journal … 25 (2001) 4, pp. 249-269
Persistent link: https://www.econbiz.de/10001565166