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Subordinate-supervisor friendship in cyberspace : a typological and comparative analysis of hotel employees
Yang, Fiona X. - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10012259292
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The intuitive and counterintuitive effects of supportive and abusive supervision on hotel employees
Chan, Elisa K.; Li, Shenbufan; Way, Sean A.; Donahue, Ross - In: The Cornell hospitality quarterly 65 (2024) 3, pp. 304-320
Persistent link: https://www.econbiz.de/10014634752
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The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
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When do frontline hospitality employees take charge? : prosocial motivation, taking charge, and job performance : the moderating role of job autonomy
Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; … - In: The Cornell hospitality quarterly 60 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012106849
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Increasing tips in less than two hours : impact of a training intervention on the amount of tips received by restaurant employees
Fernandez, Sébastien; Dufour, Florian; Costa, Vânia; … - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 98-107
Persistent link: https://www.econbiz.de/10012158210
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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Luxury hospitality services : editorial comment
Back, Ki-Joon; Park, Jungkun; LaTour, Kathy - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 4
Persistent link: https://www.econbiz.de/10012800181
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Luxury branding in the hospitality industry : the impact of employee's luxury appearance and elitism attitude
Kim, Kawon Kathy; Baker, Melissa A. - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10012800182
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The loyalty program for our self-esteem : the role of collective self-esteem in luxury hotel membership programs
Shin, Minjung; Back, Ki-Joon; Lee, Choong-Ki; Lee, Young-Sub - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 19-32
Persistent link: https://www.econbiz.de/10012800185
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Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann; Park, Yun-na; Park, Jungkun - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 48-65
Persistent link: https://www.econbiz.de/10012800195