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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Health care system"
~subject:"Kundenzufriedenheit"
~subject:"Manufacturing industries"
~subject:"Schätzung"
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The impact of quality manageme...
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Health care system
Kundenzufriedenheit
Manufacturing industries
Schätzung
Quality management
420
Qualitätsmanagement
418
Dienstleistungsqualität
72
Service quality
72
Total quality management
55
Lean Management
50
Lean management
50
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47
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Antony, Jiju
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
190
International journal of productivity and quality management : IJPQM
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
111
Discussion paper series / IZA
106
NBER working paper series
87
Working paper / National Bureau of Economic Research, Inc.
85
Health care management review : HCM review
82
Journal of health organization and management
81
International journal of quality & reliability management
79
NBER Working Paper
75
International journal of production research
72
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Total quality management & business excellence
57
European journal of operational research : EJOR
54
Tourism management : research, policies, practice
51
International journal of production economics
44
Journal of travel and tourism marketing
44
Quality management journal : QMJ
44
IZA Discussion Paper
43
IZA Discussion Papers
43
Applied economics
42
International journal of services and operations management
37
International journal of six sigma and competitive advantage : IJSSCA
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Health care management science
32
Discussion paper / Centre for Economic Policy Research
31
Journal of health economics
31
The service industries journal
31
Health economics
30
Technological forecasting & social change : an international journal
30
Working paper
30
Discussion paper
27
International journal of quality and service sciences
27
International journal of services and operations management : IJSOM
27
Journal of business research : JBR
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
SpringerLink / Bücher
26
Journal of retailing and consumer services
25
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ECONIS (ZBW)
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1
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
2
A service
quality
map based on Kano's theory of attractive
quality
Erto, Pasquale
;
Vanacore, Amalia
;
Staiano, Michele
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Interrelationships among
quality
enablers, service
quality
, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
5
Improving health care
quality
: the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
6
Preparedness for
hospital
practice in assuring
quality
of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
7
Using HCAHPS data to improve
hospital
care
quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
8
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
9
Improvements to healthcare waste management at regional referral hospitals in Tanzania using the KAIZEN approach
Ishijima, Hisahiro
;
Miyamoto, Noriyuki
;
Masaule, Fares
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 939-956
Persistent link: https://www.econbiz.de/10013537674
Saved in:
10
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
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