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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction
86
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Dandis, Ala' Omar
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
424
Journal of retailing and consumer services
422
International journal of hospitality management
361
European journal of operational research : EJOR
360
Annals of operations research
348
Management science : journal of the Institute for Operations Research and the Management Sciences
321
Omega : the international journal of management science
305
SpringerLink / Bücher
217
Computers & operations research : and their applications to problems of world concern ; an international journal
191
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
174
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
International journal of production research
119
Operations research letters
116
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
104
Services marketing quarterly
101
Journal of air transport management
95
OR spectrum : quantitative approaches in management
91
Service business
89
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
International journal of production economics
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
79
Psychology & marketing
79
Interfaces : the INFORMS journal on the practice of operations research
75
Springer eBook Collection
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of the Academy of Marketing Science
72
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ECONIS (ZBW)
86
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1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
3
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
4
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
5
Delighting customers of management education in India : a student perspective, part II
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 531-548
Persistent link: https://www.econbiz.de/10009313932
Saved in:
6
Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
Saved in:
7
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes
;
Ajmal, Mian M.
;
Sandhu, Maqsood
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
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8
Student satisfaction and impact of leadership in private universities
Arif, Seema
;
Ilyas, Maryam
;
Hammed, Abdul
- In:
The TQM journal : the international review of …
25
(
2013
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10009765696
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9
An application of the American Customer Satisfaction Index (ACSI) in the Jordanian mobile phone sector
Awwad, Mohammad Suleiman
- In:
The TQM journal : the international review of …
24
(
2012
)
6
,
pp. 529-541
Persistent link: https://www.econbiz.de/10009664384
Saved in:
10
The impact of the recent banking crisis on customer loyalty in the banking sector : developing versus developed countries
Skowron, Lukasz
;
Kristensen, Kai
- In:
The TQM journal : the international review of …
24
(
2012
)
6
,
pp. 480-497
Persistent link: https://www.econbiz.de/10009664390
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