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Government quality control with excellence model : a case study on AQSIQ, China
Yang, Yu; Hanhui, Hu; Qian, Xiao - In: The TQM journal : the international review of … 24 (2012) 3, pp. 218-230
Persistent link: https://www.econbiz.de/10009554253
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Commercial experiences from a customer perspective : elaborated, defined and distinguished
Lilja, Johan; Eriksson, Maria; Ingelsson, Pernilla - In: The TQM journal : the international review of … 22 (2010) 3, pp. 285-292
Persistent link: https://www.econbiz.de/10003978220
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz; Zineldin, Mosad - In: The TQM journal : the international review of … 23 (2011) 4, pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
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The impact of the recent banking crisis on customer loyalty in the banking sector : developing versus developed countries
Skowron, Lukasz; Kristensen, Kai - In: The TQM journal : the international review of … 24 (2012) 6, pp. 480-497
Persistent link: https://www.econbiz.de/10009664390
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Determinants of students' loyalty in the Ghanaian banking industry
Narteh, Bedman - In: The TQM journal : the international review of … 25 (2013) 2, pp. 153-169
Persistent link: https://www.econbiz.de/10009723916
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The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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SMEs' switching behavior in the natural gas market
Vigolo, Vania; Cassia, Fabio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 300-307
Persistent link: https://www.econbiz.de/10010341262