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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 6, pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
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Student satisfaction and impact of leadership in private universities
Arif, Seema; Ilyas, Maryam; Hammed, Abdul - In: The TQM journal : the international review of … 25 (2013) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10009765696
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos; Bouranta, Nancy - In: The TQM journal : the international review of … 25 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Diploma research process : evaluating the service quality
Mathenge, Edward Kariuki; Kamau, Alice Wangui; Kariuki, … - In: The TQM journal : the international review of … 25 (2013) 5, pp. 547-556
Persistent link: https://www.econbiz.de/10010126404