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Inbound event tourism attendees : a group qualities-values approach at destination
Hamilton, John R.; Tee, Singwhat; Prideaux, Murray C. - In: The TQM journal : the international review of … 27 (2015) 2, pp. 197-212
Persistent link: https://www.econbiz.de/10011298031
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Service quality and customer satisfaction in thermal tourism
Silvestri, Cecilia; Aquilani, Barbara; Ruggieri, Alessandro - In: The TQM journal : the international review of … 29 (2017) 1, pp. 55-81
Persistent link: https://www.econbiz.de/10011648834
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos; Bouranta, Nancy - In: The TQM journal : the international review of … 25 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis; Adamidou, Afroditi - In: The TQM journal : the international review of … 28 (2016) 3, pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
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Corporate social responsibility and performances of firms operating in the tourism and hospitality industry
Goffi, Gianluca; Masiero, Lorenzo; Pencarelli, Tonino - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1626-1647
Persistent link: https://www.econbiz.de/10014320908
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New perspectives of experiential tourism : an exploratory analysis of live virtual tours during the COVID-19 outbreak
Mastroberardino, Piero; Calabrese, Giuseppe; Cortese, Flora - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1732-1751
Persistent link: https://www.econbiz.de/10014320941
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The path from customer experience to customer citizenship : new adventure is a touristic railway journey
Samsa, Çağlar - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2092-2109
Persistent link: https://www.econbiz.de/10014380900
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The structural relationships between TQM factors and organizational performance
Fotopoulos, Christos V.; Psomas, Evangelos L. - In: The TQM journal : the international review of … 22 (2010) 5, pp. 539-552
Persistent link: https://www.econbiz.de/10008662613
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Adoption of ISO-oriented quality management system in Greek universities : reactions to isomorphic pressures
Papadimitriou, Antigoni; Westerheijden, Don F. - In: The TQM journal : the international review of … 22 (2010) 3, pp. 229-241
Persistent link: https://www.econbiz.de/10003978145