Service quality and customer satisfaction in thermal tourism
Year of publication: |
2017
|
---|---|
Authors: | Silvestri, Cecilia ; Aquilani, Barbara ; Ruggieri, Alessandro |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 1, p. 55-81
|
Subject: | Service quality | Customer satisfaction | Company image | Technical and functional service quality dimensions | Thermal tourism | Dienstleistungsqualität | Kundenzufriedenheit | Tourismus | Tourism | Tourismuswirtschaft | Tourism industry |
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