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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Incongruent quality management perceptions between Malaysian hotel managers and employees
Norzuwana Sumarjan; Arendt, Susan W.; Shelley, Mack C. - In: The TQM journal : the international review of … 25 (2013) 2, pp. 124-140
Persistent link: https://www.econbiz.de/10009723918
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A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
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Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy; Psomas, Evangelos L.; Pantouvakis, Angelos - In: The TQM journal : the international review of … 29 (2017) 1, pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
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Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE
Ramadan, Mariam Ali; Al Dhaheri, Maha Khalifa; Maalouf, … - In: The TQM journal : the international review of … 35 (2023) 2, pp. 554-576
Persistent link: https://www.econbiz.de/10014321253
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Organizational culture and total quality management practices : a Sri Lankan case
Kaluarachchi, K. A. S. P. - In: The TQM journal : the international review of … 22 (2010) 1, pp. 41-55
Persistent link: https://www.econbiz.de/10003943605
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Competitve strategic grouping for hospitals : operational and strategic perspectives on the effective implentation of quality improvement initiatives
Yasin, Mahmoud M.; Gomes, Carlos Francisco; Miller, … - In: The TQM journal : the international review of … 23 (2011) 3, pp. 301-312
Persistent link: https://www.econbiz.de/10009154095
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
Zineldin, Mosad; Zineldin, Jonas; Vasicheva, Valentina - In: The TQM journal : the international review of … 26 (2014) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10010252107
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850