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Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 6, pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
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Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Rodrigues, Lewlyn L. R.; Barkur, Gopalakrishna; … - In: The TQM journal : the international review of … 23 (2011) 6, pp. 629-643
Persistent link: https://www.econbiz.de/10009426881
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Rural small firm service quality : an exploratory study
Moyes, David - In: The TQM journal : the international review of … 24 (2012) 3, pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
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Quality in the public procurement process
Rönnbäck, Åsa - In: The TQM journal : the international review of … 24 (2012) 5, pp. 447-460
Persistent link: https://www.econbiz.de/10009620511
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz; Zineldin, Mosad - In: The TQM journal : the international review of … 23 (2011) 4, pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
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Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Arif, Seema; Ilyas, Maryam - In: The TQM journal : the international review of … 23 (2011) 4, pp. 388-402
Persistent link: https://www.econbiz.de/10009247544
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Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani; Sahney, Sengeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Diploma research process : evaluating the service quality
Mathenge, Edward Kariuki; Kamau, Alice Wangui; Kariuki, … - In: The TQM journal : the international review of … 25 (2013) 5, pp. 547-556
Persistent link: https://www.econbiz.de/10010126404