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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
Relationship marketing
31
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25
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25
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22
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22
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22
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Product quality
15
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9
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Bankgeschäft
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English
128
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Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
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Shahin, Arash
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
2
Cronemyr, Peter
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Datta, Rabindranath
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Li, Li
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McDermott, Olivia
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Sony, Michael
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Abu Ajamieh, Maha Waleed
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Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmed, Ezaz
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The TQM journal : the international review of organizational improvement
PharmacoEconomics
1,438
IZA Discussion Papers
1,373
Discussion paper series / IZA
1,126
IZA Discussion Paper
908
CESifo Working Paper
753
Disease Management and Health Outcomes
608
NBER Working Papers
605
CESifo working papers
598
MPRA Paper
575
NBER working paper series
491
International journal of hospitality management
403
CESifo Working Paper Series
396
Working Paper
360
Journal of retailing and consumer services
332
SpringerLink / Bücher
305
CEPR Discussion Papers
304
The service industries journal
293
Working paper / National Bureau of Economic Research, Inc.
283
NBER Working Paper
263
Journal of business research : JBR
254
Applied Health Economics and Health Policy
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
IMF Working Papers
219
Working paper
218
The journal of services marketing
211
Journal of economic literature
190
Economics Papers from University Paris Dauphine
174
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
162
The economic journal : the journal of the Royal Economic Society
159
GLO discussion paper
151
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
150
GLO Discussion Paper
148
Discussion paper
143
Services marketing quarterly
140
Journal of hospitality marketing & management
138
Journal of air transport management
136
Ruhr Economic Papers
135
WIDER Working Paper
132
Journal of Services Marketing
130
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ECONIS (ZBW)
128
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71
The role of loyalty programs in healthcare service ecosystems
Gambarov, Vusal
;
Sarno, Debora
;
Hysa, Xhimi
;
Calabrese, …
- In:
The TQM journal : the international review of …
29
(
2017
)
6
,
pp. 899-919
Persistent link: https://www.econbiz.de/10011804588
Saved in:
72
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
73
Improving service quality in healthcare organisations through geomarketing statistical tools
Cavallone, Mauro
;
Magno, Francesca
;
Zucchi, Alberto
- In:
The TQM journal : the international review of …
29
(
2017
)
5
,
pp. 690-704
Persistent link: https://www.econbiz.de/10011799103
Saved in:
74
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
75
A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
Teeluckdharry, Noorjahan Banon
;
Teeroovengadum, Viraiyan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1300-1345
Persistent link: https://www.econbiz.de/10014548984
Saved in:
76
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
77
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
78
Does employees' perception towards mobile human resource management application quality affect usage intention? : a moderated-mediation analysis
Shankar, Amit
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 145-159
Persistent link: https://www.econbiz.de/10012884584
Saved in:
79
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
80
Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective
Palumbo, Rocco
;
Ciasullo, Maria Vincenza
;
Pellegrini, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 398-417
Persistent link: https://www.econbiz.de/10013338039
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