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The role of loyalty programs in healthcare service ecosystems
Gambarov, Vusal; Sarno, Debora; Hysa, Xhimi; Calabrese, … - In: The TQM journal : the international review of … 29 (2017) 6, pp. 899-919
Persistent link: https://www.econbiz.de/10011804588
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Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola; Virglerová, Zuzana; Adinolfi, Paola - In: The TQM journal : the international review of … 36 (2024) 3, pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
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Improving service quality in healthcare organisations through geomarketing statistical tools
Cavallone, Mauro; Magno, Francesca; Zucchi, Alberto - In: The TQM journal : the international review of … 29 (2017) 5, pp. 690-704
Persistent link: https://www.econbiz.de/10011799103
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How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
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A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
Teeluckdharry, Noorjahan Banon; Teeroovengadum, Viraiyan; … - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1300-1345
Persistent link: https://www.econbiz.de/10014548984
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Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin; Blank, Cornelia; Schobersberger, Wolfgang - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
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The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi; Shahin, Arash; Parkouhi, Sahar … - In: The TQM journal : the international review of … 34 (2022) 1, pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
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Does employees' perception towards mobile human resource management application quality affect usage intention? : a moderated-mediation analysis
Shankar, Amit - In: The TQM journal : the international review of … 34 (2022) 1, pp. 145-159
Persistent link: https://www.econbiz.de/10012884584
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An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.; Asghar, Ikram; Griffiths, Mark G.; … - In: The TQM journal : the international review of … 34 (2022) 2, pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
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Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective
Palumbo, Rocco; Ciasullo, Maria Vincenza; Pellegrini, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 398-417
Persistent link: https://www.econbiz.de/10013338039