Narrow search
Showing 1 - 10 of 134
Cover Image
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Cover Image
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.; Maru, Loice C. - In: The TQM journal : the international review of … 25 (2013) 5, pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Cover Image
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing; Chou, Sheng-Fang; Gan, Bernard; Tu, Jin-Hua - In: The TQM journal : the international review of … 27 (2015) 5, pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Cover Image
Testing the three Rs model of service quality
Moyes, David; Cano-Kourouklis, Michele; Scott, Joan - In: The TQM journal : the international review of … 28 (2016) 3, pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Cover Image
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 24 (2012) 2, pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Cover Image
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben; Cronemyr, Peter - In: The TQM journal : the international review of … 23 (2011) 2, pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Cover Image
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander E.; … - In: The TQM journal : the international review of … 23 (2011) 2, pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Cover Image
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Cover Image
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Cover Image
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen; Rafique, Raza; Ur Rehman, Hakeem; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864