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An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.; Asghar, Ikram; Griffiths, Mark G.; … - In: The TQM journal : the international review of … 34 (2022) 2, pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
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Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
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Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf; Ghazali, Roslan Johari Dato Mohd; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
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Using HCAHPS data to improve hospital care quality
Carter, John C.; Silverman, Fred N. - In: The TQM journal : the international review of … 28 (2016) 6, pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
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Dream or reality? : a recipe for sustainable and innovative health care ecosystems
Palumbo, Rocco; Cosimato, Silvia; Tommasetti, Aurelio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 847-862
Persistent link: https://www.econbiz.de/10011804578
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The role of loyalty programs in healthcare service ecosystems
Gambarov, Vusal; Sarno, Debora; Hysa, Xhimi; Calabrese, … - In: The TQM journal : the international review of … 29 (2017) 6, pp. 899-919
Persistent link: https://www.econbiz.de/10011804588
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Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola; Virglerová, Zuzana; Adinolfi, Paola - In: The TQM journal : the international review of … 36 (2024) 3, pp. 847-869
Persistent link: https://www.econbiz.de/10014513418