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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Quality management
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Antony, Jiju
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Viles, Elisabeth
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Conti, Tito
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Devadasan, S. R.
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Gijo, E. V.
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Jaca, Carmen
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Karapetrovic, Stanislav
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Kumar, Vimal
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Magno, Francesca
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Murugesh, R.
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Palumbo, Rocco
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Douglas, Alex
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Fitzgerald, Gerard
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Jochem, Roland
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International QMOD Conference <10, 2007, Lund>
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Canadian Quality Congress <2, 2010, Toronto>
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
506
International journal of quality & reliability management
456
International journal of hospitality management
414
International journal of production research
379
Journal of retailing and consumer services
333
The service industries journal
310
Total quality management & business excellence
299
Journal of business research : JBR
275
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
237
Quality management journal : QMJ
223
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
168
International journal of quality and service sciences
163
International journal of services and operations management
161
Serie de documentos de trabajo
161
SpringerLink / Bücher
148
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
141
Services marketing quarterly
141
Journal of air transport management
140
Journal of hospitality marketing & management
139
Health care management review : HCM review
137
Tourism management : research, policies, practice
128
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
117
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
Journal of service research : JSR
104
The accounting review : a publication of the American Accounting Association
99
Management science : journal of the Institute for Operations Research and the Management Sciences
97
Journal of service management
95
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ECONIS (ZBW)
485
USB Cologne (EcoSocSci)
2
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1
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
2
Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis
;
Adamidou, Afroditi
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
Saved in:
3
A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 496-526
Persistent link: https://www.econbiz.de/10011508302
Saved in:
4
The effect of contingencies on mutual influence among quality awards and quality initiatives
Upadhyaya, Gururaj
;
Bhat, Subrahmanya
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 814-833
Persistent link: https://www.econbiz.de/10011616610
Saved in:
5
Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
6
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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7
Using HCAHPS data to improve hospital care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
8
TQM application by engineering consultants in Hong Kong
Lau, Andrew W. T.
;
Li, Y. S.
;
Tang, Siu-lam
;
Chau, K. W.
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 561-587
Persistent link: https://www.econbiz.de/10011584544
Saved in:
9
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
10
The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
Manatos, Maria J.
;
Sarrico, Cláudia S.
;
Rosa, Maria …
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 342-356
Persistent link: https://www.econbiz.de/10011643384
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