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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
86
Kundenzufriedenheit
85
Quality management
81
Qualitätsmanagement
81
Beziehungsmarketing
41
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Antony, Jiju
5
Baccarani, Claudio
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Cassia, Fabio
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Dandis, Ala' Omar
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Palumbo, Rocco
4
Shahin, Arash
4
Ciasullo, Maria Vincenza
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Kristensen, Kai
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Vigolo, Vania
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
2
Bonfanti, Angelo
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Bouranta, Nancy
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Cobelli, Nicola
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Cosimato, Silvia
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Cronemyr, Peter
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Eskildsen, Jacob
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Li, Li
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Magno, Francesca
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Moyes, David
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Natarajan, Thamaraiselvan
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Ni, Arnt Kyawt
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Sahney, Sangeeta
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Samsa, Çağlar
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Sony, Michael
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Ugolini, Marta Maria
2
Witell, Lars
2
Zineldin, Mosad
2
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
1,496
Journal of retailing and consumer services
615
Journal of business research : JBR
601
International journal of contemporary hospitality management
532
Tourism management : research, policies, practice
505
The service industries journal
472
Journal of hospitality marketing & management
358
Journal of Services Marketing
307
The journal of services marketing
304
Telecommunications policy : the international journal of digital economy, data sciences and new media
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Discussion paper series / IZA
291
Journal of travel and tourism marketing
284
Journal of vocational behavior
263
NBER working paper series
244
Cogent business & management
243
SpringerLink / Bücher
241
Working paper / National Bureau of Economic Research, Inc.
236
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
The international journal of human resource management
235
IZA Discussion Papers
232
NBER Working Paper
213
International Journal of Contemporary Hospitality Management
203
Tourism management perspectives : TMP
202
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Tourism economics : the business and finance of tourism and recreation
192
Services marketing quarterly
185
Journal of air transport management
178
Auditing : a journal of practice & theory
177
Service business
176
International journal of productivity and quality management : IJPQM
168
Technological forecasting & social change : an international journal
163
Journal of service research : JSR
160
International Journal of Bank Marketing
159
Journal of business ethics : JOBE
156
Health care management review : HCM review
149
International journal of human resource management
145
European Journal of Marketing
141
IZA Discussion Paper
138
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ECONIS (ZBW)
166
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1
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
2
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
3
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
4
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
5
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Saved in:
6
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
7
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
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8
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
9
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
10
A service quality map based on Kano's theory of attractive quality
Erto, Pasquale
;
Vanacore, Amalia
;
Staiano, Michele
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
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