Narrow search
Showing 1 - 10 of 139
Cover Image
Critical success factors of lean in the public services sector : the case of the Greek citizen's service centers
Keramida, Efthalia; Psomas, Evangelos L.; Antony, Jiju - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2304-2321
Persistent link: https://www.econbiz.de/10014457688
Cover Image
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Cover Image
Qualitative assessment of public facilities : the "public bus"
Das, Shreya; Pandit, Debapratim - In: The TQM journal : the international review of … 28 (2016) 2, pp. 275-294
Persistent link: https://www.econbiz.de/10011556895
Cover Image
Government quality control with excellence model : a case study on AQSIQ, China
Yang, Yu; Hanhui, Hu; Qian, Xiao - In: The TQM journal : the international review of … 24 (2012) 3, pp. 218-230
Persistent link: https://www.econbiz.de/10009554253
Cover Image
Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
Cassia, Fabio; Magno, Francesca - In: The TQM journal : the international review of … 23 (2011) 5, pp. 550-559
Persistent link: https://www.econbiz.de/10009313930
Cover Image
ISO 9000 as an organisation development intervention
Srivastav, Avinash Kumar - In: The TQM journal : the international review of … 23 (2011) 3, pp. 313-325
Persistent link: https://www.econbiz.de/10009154094
Cover Image
The impact of human resource management practices on performance : evidence from a public university
Amin, Muslim; Ismail, Wan Khairuzzaman Wan; Zaleha … - In: The TQM journal : the international review of … 26 (2014) 2, pp. 125-142
Persistent link: https://www.econbiz.de/10010253385
Cover Image
The leadership criterion : challenges in pursuing excellence in the Jordanian public sector
Aladwan, Shaker A.; Forrester, Paul - In: The TQM journal : the international review of … 28 (2016) 2, pp. 295-316
Persistent link: https://www.econbiz.de/10011556896
Cover Image
Design of an integrated management system (IMS) in a governament-run medical evaluation organisation
Manzanera, Rafael; Jardi, Josefina; Gomila, Xavier; … - In: The TQM journal : the international review of … 26 (2014) 6, pp. 550-565
Persistent link: https://www.econbiz.de/10010426606
Cover Image
ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.; Lee, Peter K. C.; Yu, Billy T. W. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 59-72
Persistent link: https://www.econbiz.de/10008938682