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The impact of human resource management practices on performance : evidence from a public university
Amin, Muslim; Ismail, Wan Khairuzzaman Wan; Zaleha … - In: The TQM journal : the international review of … 26 (2014) 2, pp. 125-142
Persistent link: https://www.econbiz.de/10010253385
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Using service gaps to classify quality attributes
Sia Mal Kong; Muthusamy, Kanesan - In: The TQM journal : the international review of … 23 (2011) 2, pp. 145-163
Persistent link: https://www.econbiz.de/10008938677
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Performance and change management in the province of Antwerp, Belgium
Bonner, Kris - In: The TQM journal : the international review of … 22 (2010) 4, pp. 435-453
Persistent link: https://www.econbiz.de/10003993910
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Application of FMEA to an automotive leaf spring manufacturing organization
Vinodh, Sekar; Santhosh, D. - In: The TQM journal : the international review of … 24 (2012) 3, pp. 260-274
Persistent link: https://www.econbiz.de/10009554246
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Design and implementation of quality control loops : strategies to reach stable business processes
Schröder, Malte; Schmitt, Sebastian; Schmitt, Robert - In: The TQM journal : the international review of … 27 (2015) 3, pp. 294-302
Persistent link: https://www.econbiz.de/10011308071
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On imporvement story by 5 whys
Myszewski, Jan M. - In: The TQM journal : the international review of … 25 (2013) 4, pp. 371-383
Persistent link: https://www.econbiz.de/10009765737
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Decision quality by the loss cost of Type I and Type II errors
Chen, Ying-chieh; Chen, Shui-chuan; Chen, Ying-hao - In: The TQM journal : the international review of … 25 (2013) 2, pp. 202-220
Persistent link: https://www.econbiz.de/10009723913
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The TQM legacy - Gurus' contributions and theoretical impact
Zairi, Mohamed - In: The TQM journal : the international review of … 25 (2013) 6, pp. 659-676
Persistent link: https://www.econbiz.de/10010195035
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Operational excellence through business process orientation : an intra- and inter-organizational analysis
Movahedi, Bahar; Miri-Lavassani, Kayvan; Kumar, Uma - In: The TQM journal : the international review of … 28 (2016) 3, pp. 467-495
Persistent link: https://www.econbiz.de/10011508295
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Performance journey mapping : a service performance assessment framework
Höber, Angelika; Pergler, Elisabeth; Wild-Weitlaner, Doris - In: The TQM journal : the international review of … 27 (2015) 2, pp. 231-246
Persistent link: https://www.econbiz.de/10011298022