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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom; Hino, Hayiel - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
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How experiences with trading a company's stock influence customer attitudes and purchasing behavior
Hoffmann, Arvid O. I.; Ketteler, Dana - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 963-992
Persistent link: https://www.econbiz.de/10011490882
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Impact of brand familiarity on brands experience dimensions for financial services brands
Bapat, Dhananjay - In: The international journal of bank marketing : IJBM 35 (2017) 4, pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
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Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon - In: The international journal of bank marketing : IJBM 34 (2016) 7, pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710