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~isPartOf:"The international journal of bank marketing : IJBM"
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Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
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Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
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The international journal of bank marketing : IJBM
Journal of business research : JBR
871
Journal of retailing and consumer services
587
Industrial marketing management : the international journal for industrial and high-tech firms
518
SpringerLink / Bücher
309
International journal of hospitality management
288
The journal of services marketing
229
The journal of business & industrial marketing
227
The service industries journal
204
Journal of the Academy of Marketing Science
197
Journal of strategic marketing
194
Strategic management journal
143
International journal of electronic customer relationship management : IJECRM
141
Cogent business & management
135
International journal of contemporary hospitality management
128
Journal of marketing
126
Gabler Edition Wissenschaft
122
Journal of travel and tourism marketing
120
Tourism management : research, policies, practice
119
Journal of service research : JSR
118
Journal of hospitality marketing & management
117
International journal of production economics
115
Journal of service management
113
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
109
The journal of brand management : an international journal
108
Journal of retailing
105
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
103
Journal of business ethics : JOBE
101
European journal of marketing : EJM
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
Marketing intelligence & planning
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
95
Journal of marketing management : MM
89
IMF Working Papers
83
Service business
82
IMF Staff Country Reports
81
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ECONIS (ZBW)
85
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85
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1
Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
Saved in:
2
Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
4
,
pp. 297-313
Persistent link: https://www.econbiz.de/10008647655
Saved in:
3
Are inertia and calculative commitment distinct constructs? : an empirical study in the financial services sector
Yanamandram, Venkata
;
White, Lesley
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
7
,
pp. 569-584
Persistent link: https://www.econbiz.de/10008738380
Saved in:
4
Customer switching behaviour in the Chinese retail banking industry
Clemes, Michael D.
;
Gan, Christopher
;
Zhang, Dongmei
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
7
,
pp. 519-546
Persistent link: https://www.econbiz.de/10008738386
Saved in:
5
Offline and online banking : where to draw the line when building trust in e-banking?
Yap, Kenneth B.
;
Wong, David H.
;
Loh, Claire
;
Bak, Randall
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
1
,
pp. 27-46
Persistent link: https://www.econbiz.de/10003940926
Saved in:
6
Modelling customer loyalty in financial services : a hybrid of formative and reflective constructs
Baumann, Chris
;
Elliott, Greg
;
Hamin, Hamin
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 247-267
Persistent link: https://www.econbiz.de/10009011787
Saved in:
7
The effect of behavioural activation and inhibition on CRM adoption
Vella, Joseph
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10009510582
Saved in:
8
Credit where it is due : drivers of loyalty to credit cards
Parahoo, Sanjai K.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
1
,
pp. 4-19
Persistent link: https://www.econbiz.de/10009510585
Saved in:
9
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
10
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
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