Are inertia and calculative commitment distinct constructs? : an empirical study in the financial services sector
Year of publication: |
2010
|
---|---|
Authors: | Yanamandram, Venkata ; White, Lesley |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 28.2010, 7, p. 569-584
|
Subject: | Bankgeschäft | Banking services | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Online-Befragung | Web survey | Australien | Australia |
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