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Lean six sigma in a call centre : a case study
Laureani, Alessandro; Antony, Jiju; Douglas, Alex - In: The international journal of productivity and … 59 (2010) 8, pp. 757-768
Persistent link: https://www.econbiz.de/10008778205
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Reducing employees' turnover in transactional services : a Lean Six Sigma case study
Laureani, Alessandro; Antony, Jiju - In: The international journal of productivity and … 59 (2010) 7, pp. 688-700
Persistent link: https://www.econbiz.de/10008778218
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Standards for Lean Six Sigma certification
Laureani, Alessandro; Antony, Jiju - In: The international journal of productivity and … 61 (2012) 1, pp. 110-120
Persistent link: https://www.econbiz.de/10009489511
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Using the socio-economic approach to management to augment Lean Six Sigma
Goffnett, Sean P.; Lepisto, Lawrence; Hayes, Randall - In: The international journal of productivity and … 65 (2016) 1, pp. 80-97
Persistent link: https://www.econbiz.de/10011432066
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Productivity and performance improvement in the medical records department of a hospital : an application of Lean Six Sigma
Bhat, Shreeranga; Gijo, E. V.; Jnanesh, N. A. - In: The international journal of productivity and … 65 (2016) 1, pp. 98-125
Persistent link: https://www.econbiz.de/10011432121
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Could "Lean Lite" be the cost effective solution to applying lean manufacturing in developing economies?
Chaplin, Lara; Heap, John; O'Rourke, Simon T. J. - In: The international journal of productivity and … 65 (2016) 1, pp. 126-136
Persistent link: https://www.econbiz.de/10011432125
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Applying a lean approach to identify waste in motor carrier operations
Sternberg, Henrik; Stefansson, Gunnar; Westernberg, Emma; … - In: The international journal of productivity and … 62 (2013) 1, pp. 47-65
Persistent link: https://www.econbiz.de/10009770746
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Lean Six Sigma and marketing : a missed opportunity
Chaplin, Lara; O’Rourke, Simon T. J. - In: The international journal of productivity and … 63 (2014) 5, pp. 665-674
Persistent link: https://www.econbiz.de/10010385001
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Lean machine manufacturing at Munjal Showa limited
Amin, Shivdasini Singh; Atre, Rakesh; Vardia, Ankur; … - In: The international journal of productivity and … 63 (2014) 5, pp. 644-664
Persistent link: https://www.econbiz.de/10010385003
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Application of Lean Six Sigma methodology in the registration process of a hospital
Bhat, Shreeranga; Gijo, E. V.; Jnanesh, N. A. - In: The international journal of productivity and … 63 (2014) 5, pp. 613-643
Persistent link: https://www.econbiz.de/10010385006