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Lean six sigma in a call centre : a case study
Laureani, Alessandro; Antony, Jiju; Douglas, Alex - In: The international journal of productivity and … 59 (2010) 8, pp. 757-768
Persistent link: https://www.econbiz.de/10008778205
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Reducing employees' turnover in transactional services : a Lean Six Sigma case study
Laureani, Alessandro; Antony, Jiju - In: The international journal of productivity and … 59 (2010) 7, pp. 688-700
Persistent link: https://www.econbiz.de/10008778218
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Total quality management practices and results in food companies
Psomas, Evangelos L.; Fotopoulos, Christos V. - In: The international journal of productivity and … 59 (2010) 7, pp. 668-687
Persistent link: https://www.econbiz.de/10008778220
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Training design and transfer : contributions of Six Sigma
Chow, Alan F.; Finney, Treena Gillespie; Woodford, Kelly C. - In: The international journal of productivity and … 59 (2010) 7, pp. 624-640
Persistent link: https://www.econbiz.de/10008778222
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A study of total quality management and supply chain management practices
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-288
Persistent link: https://www.econbiz.de/10009159478
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An assessment of the critical success factors for Six Sigma implementation in Indian industries
Desai, Darshak A.; Antony, Jiju; Patel, M. B. - In: The international journal of productivity and … 61 (2012) 4, pp. 426-444
Persistent link: https://www.econbiz.de/10009554232
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The use of quality management tools and techniques in ISO 9001:2000 certified companies : the Greek case
Fotopoulos, Christos V.; Psomas, Evagelos - In: The international journal of productivity and … 58 (2009) 6, pp. 564-580
Persistent link: https://www.econbiz.de/10009525934
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Exploring performance attribution : the case of quality management standards adoption and business performance
Dick, Gavin P. M. - In: The international journal of productivity and … 58 (2009) 4, pp. 311-328
Persistent link: https://www.econbiz.de/10009525947
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Using DMAIC Six Sigma to systematically improve shopfloor production quality and costs
Kumar, Sameer; Sosnoski, Michael - In: The international journal of productivity and … 58 (2009) 3, pp. 254-273
Persistent link: https://www.econbiz.de/10009525951
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Critical success factors for TQM implementation and their impact on performance of SMEs
Salaheldin, Salaheldin Ismail - In: The international journal of productivity and … 58 (2009) 3, pp. 215-237
Persistent link: https://www.econbiz.de/10009525953